Terms and Conditions

TERMS AND CONDITIONS

All bookings are made directly with Lagaria EPE. Villa prices are for accommodation only and exclude airfares, transfer, catering and car hire. Bookings are made and confirmed only when the bookings form, is complete and is accompanied by the appropriate booking deposit, which is 25% of the total rent due. Once a booking has been processed the deposit is non-refundable even in the event of the week being re-sold.

RENTAL TERMS AND CONDITIONS

  The balance of the accommodation is due no less than 20 weeks before the start of the rental period. If the arrival date is within 20 weeks, full payment will be required. If payment is not received by the due date, Lagaria EPE reserves the right to give notice in writing that the reservation is cancelled. A security deposit will be requested, payable 20 weeks before arrival or in cash on arrival.

SECURITY DEPOSIT

A £800 security deposit will be asked for when the rental balance is made or cash on arrival. The client agrees to be a considerate tenant and to take good care of the property. The client must leave the accommodation in a clean and tidy condition at the end of the rental period. Although a final clean is included in our rental price Lagaria EPE reserves the right to make a retention from the security deposit to cover additional cleaning costs if the client leaves the property in an unacceptable condition. The client also agrees not to act in a way that would cause disturbance to those residents in the neighbouring properties. Should any guest or visitor not behave in an acceptable manner the owner or the owner’s representative of Lagaria EPE may require the guest, visitors or member of the party to vacate the property immediately. They shall have absolute discretion in this regard.

The client shall report to the Villa Manager, without delay any defects in the property or breakdown of equipment, appliances or machinery in the villa, swimming pool or garden. Arrangements for repair and /or replacement will be made as soon as possible. The client shall not be entitled to any compensation whatsoever in respect thereof

POOL HEATING

The pool shall be heated if agreed before arrival and payment made. The pool thermostats will be set at 26 degrees and the jacuzzi at 35 degrees. Although every effort will be made to reach these temperatures using the air source pump Lagaria EPE cannot make any guarantees. The payment is for the running of the pool heater; no reimbursements will be made if the pool is unable to hit target temperature.

RESPONSIBILITY FOR LOSS OR INJURY /INSURANCE

  Lagaria EPE exclude all liability whatsoever for any injury, loss or damage, howsoever arising, to the client or any member of the party. The client is strongly advised to arrange an insurance policy and to have full cover for the party’s personal belongings, cancellations, public liability, loss and fire etc. since these are not covered by the insurance policy of Lagaria EPE. The client shall take full and sole responsibility of himself/herself and all other members of the booked party.

Lagaria EPE accepts no responsibility for any defect or stoppages in the supply of public services to the property nor in respect of any equipment, plant, machinery, swimming pool or garden etc. Lagaria EPE cannot accept any responsibility for any loss, damage or expense arising from war, civil unrest, industrial action, strikes, terrorist activities, health epidemics or pandemics, adverse weather conditions or any other event outside the control of Lagaria EPE. Under no circumstances shall liability to the client exceed the amount paid to Lagaria EPE for the rental period.

CANCELLATION AND/ OR CHANGES TO BOOKING

Please let us know changes to your bookings as soon as possible. Cancellation must be made in writing by the group leader who made the booking and must be accompanied by all the booking documents issued. Cancellation will be effective from the date the documents are received by Lagaria EPE

The rental balance, made 20 weeks before arrival, is non-refundable after payment. We strongly recommend that you take out comprehensive travel insurance to cover any possible cancellations due to medical reasons, cancelled or changed flights, ferries or Force Majeure. We will not cover refunds due to these reasons. The reclamation of related holiday cancellation costs should be pursued via the insurance company.

In the rare event that we need to cancel or make major changes to your bookings Lagaria EPE will inform you as soon as possible and offer a full refund. We will not be held liable for supplementary costs such as flights. Every effort will be made by ourselves to find you alternative accommodation. Should the cancellation be for reasons out of our control then we reserve the right to retain reasonable expenses.

Balances will be due 20 weeks before the day of arrival. If a balance payment is not made by this time Lagaria EPE reserves the right to re-sell the booked dates and retain the booking deposit.

 TRAVEL INSURANCE

Adequate, comprehensive travel insurance covering you and all members of your party must be arranged prior to departure and taken with you when you travel. This is a condition of booking.

COMPLAINTS

Lagaria EPE hopes and trusts that you will have an enjoyable holiday, however, in the unlikely event of a complaint, in the first instance our Villa Manager should be notified, and she will try to resolve your issue. If the issue cannot be resolved then a written report should be made and given in person to our Villa Manager who will forward it on to the owners Charles & Helen Taylor. Complaints received more than 7 days after the end of the holiday cannot be reliably investigated and thus, will not be accepted.

PROPERTY ACCESS DURING YOUR STAY AND HOUSEKEEPING

The client acknowledges that maintenance personnel, pool cleaners and housekeeping staff may access the property during their stay to carry out scheduled housekeeping, pool cleaning, property viewings or any essential maintenance work. We will endeavour to keep you informed and minimise any inconvenience.

ADDITIONAL

Any special requests made by the client at the time of booking are noted and we will do our best to meet this wherever possible. However although we will of course make every effort to meet these requirements we cannot unfortunately give a guarantee.

We suggest that you also check information about any potential local event that may affect your enjoyment of your trip; for example, carnivals, religious festival, national festivals.

POOL HEATING CUSTOMER NOTICE

POOL HEATING CUSTOMER NOTICE

Due to the significant increase in electricity costs in Greece, Lagaria EPE charges a weekly fee for pool heating if required.

The weekly rate for 2027 is €350.

Notice for pool heating should be given a minimum of five days before arrival to allow sufficient time for the pool to reach the target temperature.

Pool heating will be switched off during the warmer summer weeks when the pool naturally reaches the target temperature of 26°C. This will generally be around mid-June, with heating becoming available again from approximately 26 September.

Please note that the swimming pool and Jacuzzi are heated using an electric air-source heat pump, and their temperatures are affected by external weather conditions. Lagaria EPE will make every effort to achieve the target temperatures but cannot guarantee them. No refunds will be given if the pool is unable to reach or maintain the target temperature.